Everyone has questions! If you can’t find an answer below, feel free to email us at: firstname.lastname@example.org
Can I play only with my group, or will I be paired with others?
Friday - Sunday: You can purchase all available ticket slots if you wish to play privately.
For the Grand Theft Jersey City
games, the minimum number of players to book a private session for one room is 15 - YOU MUST CALL US TO CONFIRM A PRIVATE BOOKING!
Monday - Thursday: Please contact us
about making your booking private.
Is it scary?
Not at all! Except for Haunted Estates and Cannibal, the games are not scary.
How many people can play at once?
Each room has a different player limit. Please see the games above for the player limit. If you have a smaller group, you might be joined with another group(s).
The Grand Theft Jersey City and Scavengers games can be played in competition mode: If you have a group of more than 15, you can split up into two teams and compete against each other!
How long is the game?
The entire escape room experience takes 90 minutes: 15 minutes for briefing, 60 minutes of gameplay, and 15 minutes for debriefing and photos.
Will we really stay locked in the room for an hour?
We're legally required to let you out anytime you want, but where's the fun in that?
Do my friends and I all need to purchase tickets for the same day and time?
No, just one person needs to make a reservation and pay for when your team wants to come to Puzzle Out.
Something came up last minute and I can no longer make it. What can I do?
You can get a full refund on your ticket if you cancel 24 hours in advance. We cannot refund or exchange in less than 24 hours, but you are welcome to sell or give someone else your ticket.
I'm running late, will I still be allowed to play?
Delays happen, we understand. If you are running late, we will wait for 15 minutes after your scheduled start time to start the countdown timer. You or your delayed team members will still be allowed to play the remainder of your game.
What is the minimum age requirement to play the games?
Most of our games can be enjoyed by children 8 and above, with adult supervision. Please note that the Haunted Estates and Cannibal games are not suitable for children under 18.
Can I get more info on the outdoor game?
What are the keys to success?
Communication is a major key: make sure your teammates are communicating their solutions and discoveries constantly. This will ensure that you are all on the same page and avoid wasting precious time solving the same puzzles!
Divide and conquer: your entire team should be engaged in different tasks to ensure success. Avoid being a spectator! Even if you're stuck, which leads us to...
Touch (almost) everything! Except for the items that are marked off-limits, you should be searching, exploring, opening everything.